Frank and his colleague were professional, courteous and efficient. They coordinated their arrival perfectly and were completely set up by the time the delivery company arrived. The subsequent installation of the 2 sofas was quick and efficient. Frank is extremely thorough and personable and I was impressed at the cleanliness of their wok. They (without being asked) removed footwear before coming in to the house, washed their hands before handling the light coloured sofas and removed all the sofa packaging.