09/12/12 We had our heart set on a large sofa from **** that they could not deliver as it was just too big for our first floor flat, we were really disappointed as it would was just perfect for us, I then desperately googled: "Sofa too Big" and Sofa Assist was the first thing that popped up. Having read all of his great reviews. I decided to call Frank, and a date was arranged, unfortunately on the day of delivery, Frank couldn't make it due to unforeseen circumstances, but he promised that he would bend over backwards to get the sofa delivered at any other date. Thankfully **** could arrange a re- delivery on that Sunday. I advised Frank that delivery was due between 10am and 12pm, and it was agreed that **** would call me an hour before and I would call Frank so he could drive down. The delivery time was delayed by 1 hour so I sent Frank a message to advise of the delay, he then called me back so advice that he had been sitting in his van at the top of my road since 9.30am!! I was shocked, he definitely lived up to his promise to not let me down! The sofa eventually arrived but they didn't call me an hour before, so if Frank wasn't there already, I would have been left with a sofa on my drive for over an hour!! Frank tried his hardest in assisting the delivery man in getting it in, but it just wouldn't fit, so a dis-assemble would have had to be done, of course I was extremely worried about this but I have to say Frank really put my mind at rest by talking me through what he was doing step by step. It was fascinating to watch him work, he took he back off, we got it in and he worked tirelessly putting it back together again, in a few hours the sofa was back to new, and you would never have known that it had been taken apart! We were over the moon!! Frank is such a lovely man and his customer service is second to none! I would DEFINITELY recommend him to my friends and family. (Sofa Company name has ben replaced with ****)
Having problems getting your sofa in to your house? Sounds like an odd question but here at Sofa Assist we get calls from people everyday struggling to do just that. Couch, Sofa or Settee – whatever you call it the solution to your problem is always going to be to call Sofa Assist!